Section 1: Private-Pay / Direct-Pay Practice Notice (No Insurance Billing)
Viva Wellness Center operates exclusively as a private-pay (cash-based) clinical practice. We do not accept, participate in, or bill private health insurance plans, Medicare, MassHealth, or Medicaid for telehealth consultations, diagnostic biomarker panels, or wellness protocols. Payment in full is required at the time of checkout prior to the generation of diagnostic laboratory requisitions or scheduling of clinical consultations. By purchasing services through Viva Wellness Center, you acknowledge that you are electing to pay out-of-pocket and will not submit claims to Medicare, Medicaid, or commercial insurers for reimbursement of bundled clinical packages. Eligible HSA and FSA cards may be used at checkout; however, it is the patient’s sole responsibility to verify coverage eligibility with their plan administrator.
Section 2: Diagnostic Bloodwork & Lab Requisition Refund Policy
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Before Lab Requisition is Issued: If you request a cancellation prior to our clinical team reviewing your intake and generating your laboratory requisition slip, you are eligible for a refund minus a $50 non-refundable clinical review and administrative processing fee.
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After Lab Requisition is Issued (Before Blood Draw): Once your custom Labcorp requisition has been generated and uploaded to your Healthie patient portal, refunds may be requested within 30 days of purchase, subject to a $50 administrative & clinical ordering deduction. Requisition slips expire if unused after 90 days.
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After Blood Draw is Completed: Once your venous blood draw has been performed at Labcorp or in-clinic, all sales are final and 100% non-refundable, as laboratory diagnostic fees have been incurred on your behalf.
Section 3: Telehealth Consultation & Appointment Cancellation Policy
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Standalone Clinical Consultations ($99 Peptide / Wellness Consults): Standalone consultation fees include a $50 non-refundable clinical intake review fee. If you cancel more than 24 hours prior to your scheduled telehealth consultation, the remaining balance is eligible for a refund or full clinic credit. Once a telehealth consultation has taken place, the consultation fee is non-refundable, regardless of whether a specific prescription or peptide protocol is clinically indicated.
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24-Hour Rescheduling & No-Show Policy: We require at least 24 hours’ advance notice to reschedule or cancel a scheduled virtual or in-clinic consultation. Cancellations made with less than 24 hours’ notice, or failure to attend a scheduled video consultation (“No-Show”), will result in a $50 late cancellation/rescheduling fee (or forfeiture of the standalone consult deposit).
Section 4: Prescription Medications, Peptides & Retail Supplements
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Prescriptions & Compounded Therapies: If your clinical provider prescribes a customized therapeutic protocol (including peptides, hormone optimization, or weight management medications fulfilled via partner compounding pharmacies), all prescription orders are final and non-refundable once transmitted to the pharmacy, in strict accordance with state and federal pharmacy regulations.
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Clinical Eligibility Disqualification: If our clinical provider determines during your intake or consultation that you are not a safe medical candidate for a standalone therapy prior to any lab draw or pharmacy fulfillment, we will refund the product/medication portion of your order in full (retaining only the $50 clinical evaluation fee if a provider consult was rendered).
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Physical Retail Supplements: Unopened, factory-sealed physical supplements may be returned within 14 days of delivery for a refund or clinic credit, minus original shipping costs. Opened or used supplements cannot be returned.
Section 5: Chargeback & Payment Authorization
By checking the Self-Payment & Cancellation Policy agreement box at checkout, you authorize Viva Wellness Center to charge your selected payment method for the total amount displayed and agree to contact Viva Wellness Center directly at (617) 717-4067 to resolve any billing questions or cancellation requests prior to initiating any dispute with your card issuer.
