{"id":4488,"date":"2026-10-16T18:49:08","date_gmt":"2026-10-16T18:49:08","guid":{"rendered":"https:\/\/www.vivawc.com\/self-payment-cancellation-policy\/"},"modified":"2026-10-17T18:17:06","modified_gmt":"2026-10-17T18:17:06","slug":"self-payment-cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.vivawc.com\/pt\/self-payment-cancellation-policy\/","title":{"rendered":"Pol\u00edtica de Autopagamento, Cancelamento e Reembolso"},"content":{"rendered":"
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Pol\u00edtica de Autopagamento, Cancelamento e Reembolso<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Centro de Bem-Estar Viva | 92 Montvale Ave, Suite 3700, Stoneham, MA 02180 | (617) 717-4067<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Se\u00e7\u00e3o 1: Aviso sobre atendimento particular\/pagamento direto (sem faturamento de conv\u00eanios)\n <\/h2>\n

\n O Viva Wellness Center opera exclusivamente como uma cl\u00ednica particular (pagamento em dinheiro). N\u00e3o aceitamos, participamos ou faturamos planos de sa\u00fade privados, Medicare, MassHealth ou Medicaid para consultas de telemedicina, pain\u00e9is de biomarcadores diagn\u00f3sticos ou protocolos de bem-estar. O pagamento integral \u00e9 exigido no momento da finaliza\u00e7\u00e3o da compra, antes da emiss\u00e3o de requisi\u00e7\u00f5es de exames laboratoriais ou do agendamento de consultas cl\u00ednicas. Ao adquirir servi\u00e7os do Viva Wellness Center, voc\u00ea reconhece que est\u00e1 optando por pagar do pr\u00f3prio bolso e que n\u00e3o enviar\u00e1 solicita\u00e7\u00f5es de reembolso ao Medicare, Medicaid ou seguradoras privadas para pacotes cl\u00ednicos. Cart\u00f5es HSA e FSA eleg\u00edveis podem ser usados no momento da finaliza\u00e7\u00e3o da compra; no entanto, \u00e9 de responsabilidade exclusiva do paciente verificar a elegibilidade da cobertura com a administradora do seu plano.\n <\/p>\n <\/div>\n\n

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\n Se\u00e7\u00e3o 2: Pol\u00edtica de Reembolso de Exames de Sangue e Requisi\u00e7\u00f5es Laboratoriais para Diagn\u00f3stico\n <\/h2>\n
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  • \n Antes da emiss\u00e3o da requisi\u00e7\u00e3o de exames laboratoriais:<\/strong> Caso solicite o cancelamento antes que nossa equipe cl\u00ednica analise sua admiss\u00e3o e gere sua requisi\u00e7\u00e3o de exames laboratoriais, voc\u00ea ter\u00e1 direito a um reembolso, descontada uma taxa administrativa e de an\u00e1lise cl\u00ednica n\u00e3o reembols\u00e1vel de $50.\n <\/li>\n
  • \n Ap\u00f3s a emiss\u00e3o da requisi\u00e7\u00e3o de exames (antes da coleta de sangue):<\/strong> Ap\u00f3s a gera\u00e7\u00e3o e o upload da sua requisi\u00e7\u00e3o personalizada da Labcorp para o portal do paciente Healthie, os reembolsos podem ser solicitados em at\u00e9 30 dias ap\u00f3s a compra, sujeitos a uma dedu\u00e7\u00e3o administrativa e de pedidos cl\u00ednicos (c\u00f3digo $50). As requisi\u00e7\u00f5es expiram ap\u00f3s 90 dias se n\u00e3o forem utilizadas.\n <\/li>\n
  • \n Ap\u00f3s a coleta de sangue:<\/strong> Ap\u00f3s a coleta de sangue venoso realizada no Labcorp ou na cl\u00ednica, todas as vendas s\u00e3o finais e n\u00e3o reembols\u00e1veis, visto que as taxas de diagn\u00f3stico laboratorial j\u00e1 foram incorridas em seu nome.\n <\/li>\n <\/ul>\n <\/div>\n\n
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    \n Se\u00e7\u00e3o 3: Pol\u00edtica de Teleconsulta e Cancelamento de Consultas\n <\/h2>\n
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    • \n Consultas cl\u00ednicas independentes (Consultas de bem-estar\/pept\u00eddeo $99):<\/strong> As taxas de consulta avulsas incluem uma taxa de avalia\u00e7\u00e3o cl\u00ednica inicial n\u00e3o reembols\u00e1vel de $50. Se voc\u00ea cancelar com mais de 24 horas de anteced\u00eancia da sua consulta de telemedicina agendada, o saldo restante poder\u00e1 ser reembolsado ou convertido em cr\u00e9dito integral na cl\u00ednica. Ap\u00f3s a realiza\u00e7\u00e3o da consulta de telemedicina, a taxa de consulta n\u00e3o \u00e9 reembols\u00e1vel, independentemente da indica\u00e7\u00e3o cl\u00ednica de uma prescri\u00e7\u00e3o espec\u00edfica ou protocolo de pept\u00eddeos.\n <\/li>\n
    • \n Pol\u00edtica de remarca\u00e7\u00e3o em 24 horas e de n\u00e3o comparecimento:<\/strong> Solicitamos um aviso pr\u00e9vio de pelo menos 24 horas para remarcar ou cancelar uma consulta virtual ou presencial agendada. Cancelamentos feitos com menos de 24 horas de anteced\u00eancia, ou o n\u00e3o comparecimento a uma consulta por v\u00eddeo agendada ("No Show"), resultar\u00e3o em uma taxa de cancelamento\/remarca\u00e7\u00e3o tardia de $50 (ou na perda do dep\u00f3sito da consulta avulsa).\n <\/li>\n <\/ul>\n <\/div>\n\n
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      \n Se\u00e7\u00e3o 4: Medicamentos com receita, pept\u00eddeos e suplementos de venda livre\n <\/h2>\n
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      • \n Prescri\u00e7\u00f5es e terapias manipuladas:<\/strong> Se o seu m\u00e9dico prescrever um protocolo terap\u00eautico personalizado (incluindo pept\u00eddeos, otimiza\u00e7\u00e3o hormonal ou medicamentos para controle de peso, preparados por meio de farm\u00e1cias de manipula\u00e7\u00e3o parceiras), todos os pedidos de prescri\u00e7\u00e3o s\u00e3o finais e n\u00e3o reembols\u00e1veis ap\u00f3s serem enviados \u00e0 farm\u00e1cia, em estrita conformidade com as regulamenta\u00e7\u00f5es farmac\u00eauticas estaduais e federais.\n <\/li>\n
      • \n Desqualifica\u00e7\u00e3o por crit\u00e9rios de elegibilidade cl\u00ednica:<\/strong> Se, durante sua consulta inicial, nosso profissional cl\u00ednico determinar que voc\u00ea n\u00e3o \u00e9 um candidato seguro para uma terapia isolada antes de qualquer coleta de exames ou dispensa\u00e7\u00e3o de medicamentos na farm\u00e1cia, reembolsaremos integralmente o valor referente ao produto\/medicamento do seu pedido (retendo apenas a taxa de avalia\u00e7\u00e3o cl\u00ednica $50, caso a consulta tenha sido realizada).\n <\/li>\n
      • \n Suplementos de Varejo F\u00edsico:<\/strong> Suplementos f\u00edsicos lacrados de f\u00e1brica podem ser devolvidos em at\u00e9 14 dias ap\u00f3s a entrega para reembolso ou cr\u00e9dito na cl\u00ednica, descontando-se o custo do frete original. Suplementos abertos ou usados n\u00e3o podem ser devolvidos.\n <\/li>\n <\/ul>\n <\/div>\n\n
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        \n Se\u00e7\u00e3o 5: Estorno e Autoriza\u00e7\u00e3o de Pagamento\n <\/h2>\n

        \n Ao marcar a caixa de sele\u00e7\u00e3o "Pol\u00edtica de Autopagamento e Cancelamento" no momento do pagamento, voc\u00ea autoriza o Viva Wellness Center a cobrar o valor total exibido no m\u00e9todo de pagamento selecionado e concorda em entrar em contato diretamente com o Viva Wellness Center pelo n\u00famero [inserir n\u00famero de telefone]. (617) 717-4067<\/strong> Para resolver quaisquer d\u00favidas de faturamento ou solicita\u00e7\u00f5es de cancelamento antes de iniciar qualquer disputa com a emissora do seu cart\u00e3o.\n <\/p>\n <\/div>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Self-Payment, Cancellation & Refund Policy Agreement Viva Wellness Center  |  92 Montvale Ave, Suite 3700, Stoneham, MA 02180  |  (617) 717-4067 Section 1: Private-Pay \/ Direct-Pay Practice Notice (No Insurance Billing) Viva Wellness Center operates exclusively as a private-pay (cash-based) clinical practice. We do not accept, participate in, or bill private health insurance plans, Medicare, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4488","page","type-page","status-publish","hentry"],"yoast_head":"\nSelf-Payment, Cancellation & Refund Policy Agreement - Viva Wellness Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Self-Payment, Cancellation & Refund Policy Agreement - Viva Wellness Center\" \/>\n<meta property=\"og:description\" content=\"Self-Payment, Cancellation & Refund Policy Agreement Viva Wellness Center  |  92 Montvale Ave, Suite 3700, Stoneham, MA 02180  |  (617) 717-4067 Section 1: Private-Pay \/ Direct-Pay Practice Notice (No Insurance Billing) Viva Wellness Center operates exclusively as a private-pay (cash-based) clinical practice. 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