{"id":4488,"date":"2026-10-16T18:49:08","date_gmt":"2026-10-16T18:49:08","guid":{"rendered":"https:\/\/www.vivawc.com\/self-payment-cancellation-policy\/"},"modified":"2026-10-17T18:17:06","modified_gmt":"2026-10-17T18:17:06","slug":"self-payment-cancellation-policy","status":"publish","type":"page","link":"https:\/\/www.vivawc.com\/es\/self-payment-cancellation-policy\/","title":{"rendered":"Acuerdo sobre la pol\u00edtica de autopago, cancelaci\u00f3n y reembolso"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4488\" class=\"elementor elementor-4488\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-sp_outer_sec e-flex e-con-boxed e-con e-parent\" data-id=\"sp_outer_sec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-sp_card_box e-con-full e-flex e-con e-child\" data-id=\"sp_card_box\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-sp_h1_title elementor-widget elementor-widget-heading\" data-id=\"sp_h1_title\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Acuerdo sobre la pol\u00edtica de autopago, cancelaci\u00f3n y reembolso<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-sp_subtitle_widget elementor-widget elementor-widget-text-editor\" data-id=\"sp_subtitle_widget\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin: 0 0 28px 0; padding-bottom: 22px; border-bottom: 2px solid #16351B; font-family: 'Poppins', sans-serif; font-size: 14px; font-weight: 600; color: #526654; letter-spacing: 0.3px;\">Centro de Bienestar Viva | 92 Montvale Ave, Suite 3700, Stoneham, MA 02180 | (617) 717-4067<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-sp_body_widget elementor-widget elementor-widget-text-editor\" data-id=\"sp_body_widget\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"viva-policy-content\" style=\"font-family: 'Poppins', sans-serif; color: #2C3E2E; font-size: 15.5px; line-height: 1.78;\">\n\n    <div style=\"margin-bottom: 32px; padding-bottom: 24px; border-bottom: 1px solid #E2EBE2;\">\n        <h2 style=\"font-family: 'Poppins', sans-serif; font-size: 20px; font-weight: 700; color: #16351B; margin: 0 0 12px 0; line-height: 1.35;\">\n            Secci\u00f3n 1: Aviso sobre la pr\u00e1ctica de pago privado\/pago directo (sin facturaci\u00f3n a seguros)\n        <\/h2>\n        <p style=\"margin: 0; color: #374B39;\">\n            Viva Wellness Center opera exclusivamente como una cl\u00ednica de pago privado (en efectivo). No aceptamos, participamos ni facturamos a planes de seguro m\u00e9dico privados, Medicare, MassHealth ni Medicaid por consultas de telesalud, paneles de biomarcadores de diagn\u00f3stico ni protocolos de bienestar. Se requiere el pago completo al momento de la compra, antes de generar las solicitudes de laboratorio para diagn\u00f3stico o programar las consultas cl\u00ednicas. Al adquirir servicios a trav\u00e9s de Viva Wellness Center, usted reconoce que opta por pagar de su propio bolsillo y que no presentar\u00e1 reclamaciones a Medicare, Medicaid ni a aseguradoras comerciales para el reembolso de paquetes cl\u00ednicos combinados. Se pueden usar tarjetas HSA y FSA elegibles al momento de la compra; sin embargo, es responsabilidad exclusiva del paciente verificar la elegibilidad de la cobertura con el administrador de su plan.\n        <\/p>\n    <\/div>\n\n    <div style=\"margin-bottom: 32px; padding-bottom: 24px; border-bottom: 1px solid #E2EBE2;\">\n        <h2 style=\"font-family: 'Poppins', sans-serif; font-size: 20px; font-weight: 700; color: #16351B; margin: 0 0 14px 0; line-height: 1.35;\">\n            Secci\u00f3n 2: Pol\u00edtica de reembolso por an\u00e1lisis de sangre y solicitudes de laboratorio para diagn\u00f3stico\n        <\/h2>\n        <ul style=\"margin: 0; padding-left: 20px; color: #374B39;\">\n            <li style=\"margin-bottom: 12px;\">\n                <strong style=\"color: #16351B;\">Antes de que se emita la solicitud de laboratorio:<\/strong> Si solicita una cancelaci\u00f3n antes de que nuestro equipo cl\u00ednico revise su solicitud de admisi\u00f3n y genere su comprobante de solicitud de laboratorio, tendr\u00e1 derecho a un reembolso menos una tarifa no reembolsable de revisi\u00f3n cl\u00ednica y procesamiento administrativo $50.\n            <\/li>\n            <li style=\"margin-bottom: 12px;\">\n                <strong style=\"color: #16351B;\">Despu\u00e9s de que se emite la solicitud de an\u00e1lisis de laboratorio (antes de la extracci\u00f3n de sangre):<\/strong> Una vez que se haya generado y cargado su solicitud personalizada de Labcorp en su portal de pacientes Healthie, podr\u00e1 solicitar reembolsos dentro de los 30 d\u00edas posteriores a la compra, sujetos a una deducci\u00f3n administrativa y cl\u00ednica de $50. Las solicitudes caducan si no se utilizan despu\u00e9s de 90 d\u00edas.\n            <\/li>\n            <li style=\"margin-bottom: 0;\">\n                <strong style=\"color: #16351B;\">Una vez finalizada la extracci\u00f3n de sangre:<\/strong> Una vez que se haya realizado la extracci\u00f3n de sangre venosa en Labcorp o en la cl\u00ednica, todas las ventas son finales y 100% no reembolsables, ya que se han incurrido en tarifas de diagn\u00f3stico de laboratorio en su nombre.\n            <\/li>\n        <\/ul>\n    <\/div>\n\n    <div style=\"margin-bottom: 32px; padding-bottom: 24px; border-bottom: 1px solid #E2EBE2;\">\n        <h2 style=\"font-family: 'Poppins', sans-serif; font-size: 20px; font-weight: 700; color: #16351B; margin: 0 0 14px 0; line-height: 1.35;\">\n            Secci\u00f3n 3: Pol\u00edtica de cancelaci\u00f3n de citas y consultas de telemedicina\n        <\/h2>\n        <ul style=\"margin: 0; padding-left: 20px; color: #374B39;\">\n            <li style=\"margin-bottom: 12px;\">\n                <strong style=\"color: #16351B;\">Consultas cl\u00ednicas independientes (p\u00e9ptido $99 \/ consultas de bienestar):<\/strong> Las tarifas de consulta individual incluyen una tarifa de evaluaci\u00f3n cl\u00ednica inicial no reembolsable de $50. Si cancela con m\u00e1s de 24 horas de anticipaci\u00f3n a su consulta de telesalud programada, el saldo restante es reembolsable o se le otorga un cr\u00e9dito completo en la cl\u00ednica. Una vez realizada la consulta de telesalud, la tarifa de consulta no es reembolsable, independientemente de si se indica cl\u00ednicamente una prescripci\u00f3n o un protocolo de p\u00e9ptidos espec\u00edfico.\n            <\/li>\n            <li style=\"margin-bottom: 0;\">\n                <strong style=\"color: #16351B;\">Pol\u00edtica de reprogramaci\u00f3n y de no presentaci\u00f3n con 24 horas de antelaci\u00f3n:<\/strong> Para reprogramar o cancelar una consulta virtual o presencial, se requiere un aviso con al menos 24 horas de anticipaci\u00f3n. Las cancelaciones con menos de 24 horas de anticipaci\u00f3n, o la inasistencia a una videoconsulta programada (&quot;No Show&quot;), conllevar\u00e1n un cargo por cancelaci\u00f3n\/reprogramaci\u00f3n tard\u00eda de $50 (o la p\u00e9rdida del dep\u00f3sito de la consulta).\n            <\/li>\n        <\/ul>\n    <\/div>\n\n    <div style=\"margin-bottom: 32px; padding-bottom: 24px; border-bottom: 1px solid #E2EBE2;\">\n        <h2 style=\"font-family: 'Poppins', sans-serif; font-size: 20px; font-weight: 700; color: #16351B; margin: 0 0 14px 0; line-height: 1.35;\">\n            Secci\u00f3n 4: Medicamentos con receta, p\u00e9ptidos y suplementos de venta al p\u00fablico\n        <\/h2>\n        <ul style=\"margin: 0; padding-left: 20px; color: #374B39;\">\n            <li style=\"margin-bottom: 12px;\">\n                <strong style=\"color: #16351B;\">Medicamentos con receta y terapias compuestas:<\/strong> Si su m\u00e9dico le prescribe un protocolo terap\u00e9utico personalizado (que incluya p\u00e9ptidos, optimizaci\u00f3n hormonal o medicamentos para el control de peso suministrados por farmacias asociadas), todas las recetas son definitivas y no reembolsables una vez transmitidas a la farmacia, en estricta conformidad con las regulaciones farmac\u00e9uticas estatales y federales.\n            <\/li>\n            <li style=\"margin-bottom: 12px;\">\n                <strong style=\"color: #16351B;\">Descalificaci\u00f3n por falta de elegibilidad cl\u00ednica:<\/strong> Si nuestro proveedor cl\u00ednico determina durante su admisi\u00f3n o consulta que usted no es un candidato m\u00e9dico seguro para una terapia independiente antes de cualquier extracci\u00f3n de laboratorio o suministro de farmacia, le reembolsaremos la parte del producto\/medicamento de su pedido en su totalidad (reteniendo solo la tarifa de evaluaci\u00f3n cl\u00ednica $50 si se realiz\u00f3 una consulta con un proveedor).\n            <\/li>\n            <li style=\"margin-bottom: 0;\">\n                <strong style=\"color: #16351B;\">Suplementos para el comercio minorista f\u00edsico:<\/strong> Los suplementos f\u00edsicos sin abrir y sellados de f\u00e1brica pueden devolverse dentro de los 14 d\u00edas posteriores a la entrega para obtener un reembolso o un cr\u00e9dito en la cl\u00ednica, descontando los gastos de env\u00edo originales. Los suplementos abiertos o usados no se pueden devolver.\n            <\/li>\n        <\/ul>\n    <\/div>\n\n    <div style=\"background-color: #F4F7F3; border-left: 4px solid #16351B; border-radius: 8px; padding: 20px 24px;\">\n        <h2 style=\"font-family: 'Poppins', sans-serif; font-size: 18px; font-weight: 700; color: #16351B; margin: 0 0 10px 0; line-height: 1.35;\">\n            Secci\u00f3n 5: Contracargo y autorizaci\u00f3n de pago\n        <\/h2>\n        <p style=\"margin: 0; color: #2C3E2E; font-size: 15px;\">\n            Al marcar la casilla de acuerdo de Pol\u00edtica de autopago y cancelaci\u00f3n al finalizar la compra, usted autoriza a Viva Wellness Center a cargar a su m\u00e9todo de pago seleccionado el monto total mostrado y acepta comunicarse directamente con Viva Wellness Center en <strong>(617) 717-4067<\/strong> para resolver cualquier duda sobre facturaci\u00f3n o solicitud de cancelaci\u00f3n antes de iniciar cualquier disputa con el emisor de su tarjeta.\n        <\/p>\n    <\/div>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Self-Payment, Cancellation &amp; Refund Policy Agreement Viva Wellness Center &nbsp;|&nbsp; 92 Montvale Ave, Suite 3700, Stoneham, MA 02180 &nbsp;|&nbsp; (617) 717-4067 Section 1: Private-Pay \/ Direct-Pay Practice Notice (No Insurance Billing) Viva Wellness Center operates exclusively as a private-pay (cash-based) clinical practice. We do not accept, participate in, or bill private health insurance plans, Medicare, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4488","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Self-Payment, Cancellation &amp; Refund Policy Agreement - Viva Wellness Center<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Self-Payment, Cancellation &amp; Refund Policy Agreement - Viva Wellness Center\" \/>\n<meta property=\"og:description\" content=\"Self-Payment, Cancellation &amp; Refund Policy Agreement Viva Wellness Center &nbsp;|&nbsp; 92 Montvale Ave, Suite 3700, Stoneham, MA 02180 &nbsp;|&nbsp; (617) 717-4067 Section 1: Private-Pay \/ Direct-Pay Practice Notice (No Insurance Billing) Viva Wellness Center operates exclusively as a private-pay (cash-based) clinical practice. 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